Hello. This is my first time in the ATA. I've got a very worrying issue that I want your staff to address.
Story
In September, I got banned for 14 days for making an Avatar that fit the theme of a P e d o phile. This such account was (II Verda II).
After my ban, I made a thread in the CB asking for Avatar advice on that certain Avatar.
In early November, I tried to assess my accounts but I couldn't because they have been both banned.
Since I haven't checked my email in over 4 months, all of my emails have been deleted.
The email regarding my ban was also deleted.
I filled a ticket, asking that the Gaia-staff resend the email back, so I can see why my accounts were banned.
It turned out that I got banned for making that thread that I mentioned about earlier.
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Questions
I also consulted with two other staff members before I talked to Ray, they didn't even bother to reply after I asked them some simple Questions...
I asked the staff (Ray) question 1 and 4, who helped me with re-sending the email. He has yet to reply.
Q1) Why were TWO accounts banned, not one? Remember only ONE account was involved in the crime..
Q2) Why didn't I get another warning before I was perma-banned?
Q3) Why was I banned for 14 days in the first place? Remember, Gaia did make does items, I don't recall anyone mentioning about how you can use items in a specific way to get banned. Am I wrong? Or does Gaia need to change it's rules?
Q4) Why didn't I get a second warning before I got banned? Was having the word 'p e d o phile' in a the title of a thread really that offensive to be perma-banned for?
It's WAY to harsh if you ask me.
Q5) Is there anyway for Gaia to get all the items from my two accounts onto this one?
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I'm sorry if this is to long, but I have to include ALL this information.
I would really like you guys to answer my Questions above.
If you need any additional information, please ask.
I feel as though I was mistreated by your staff, being ignored by three staff members in a row isn't what I call good customer service.
Your rules are also very harsh, I think you people need to change your banning system so that it's more user-friendly, because, at the end of the day, even though the small-term problem is eliminate/dealt with, the user will come back with an even more aggressive attitude towards Gaia and it's staff
Please give me my accounts back?
I would feel deeply unhappy if I didn't even get a reply for this.
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