Hello. This is my first time in the ATA. I've got a very worrying issue that I want your staff to address.
Story
In September, I got banned for 14 days for making an Avatar that fit the theme of a P e d o phile. This such account was (II Verda II).
After my ban, I made a thread in the CB asking for Avatar advice on that certain Avatar.
In early November, I tried to assess my accounts but I couldn't because they have been both banned.
Since I haven't checked my email in over 4 months, all of my emails have been deleted.
The email regarding my ban was also deleted.
I filled a ticket, asking that the Gaia-staff resend the email back, so I can see why my accounts were banned.
It turned out that I got banned for making that thread that I mentioned about earlier.
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Questions
I also consulted with two other staff members before I talked to Ray, they didn't even bother to reply after I asked them some simple Questions...
I asked the staff (Ray) question 1 and 4, who helped me with re-sending the email. He has yet to reply.
Q1) Why were TWO accounts banned, not one? Remember only ONE account was involved in the crime..
Q2) Why didn't I get another warning before I was perma-banned?
Q3) Why was I banned for 14 days in the first place? Remember, Gaia did make does items, I don't recall anyone mentioning about how you can use items in a specific way to get banned. Am I wrong? Or does Gaia need to change it's rules?
Q4) Why didn't I get a second warning before I got banned? Was having the word 'p e d o phile' in a the title of a thread really that offensive to be perma-banned for?
It's WAY to harsh if you ask me.
Q5) Is there anyway for Gaia to get all the items from my two accounts onto this one?
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I'm sorry if this is to long, but I have to include ALL this information.
I would really like you guys to answer my Questions above.
If you need any additional information, please ask.
I feel as though I was mistreated by your staff, being ignored by three staff members in a row isn't what I call good customer service.
Your rules are also very harsh, I think you people need to change your banning system so that it's more user-friendly, because, at the end of the day, even though the small-term problem is eliminate/dealt with, the user will come back with an even more aggressive attitude towards Gaia and it's staff
Please give me my accounts back?
I would feel deeply unhappy if I didn't even get a reply for this.
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for improving the listing page! It took me for surprise while testing it that when you make a mistake in your listing,that it now has a checkbox stating that it's a misprice.
, if you could increase the time frame to 12 months like some email providers do , it would be a little less tedious.
I imagine you'll be spending with people who are important in your life, that special day of the year we thank the ones we love for being in our lives and spread cheer and joy to those less fortunate.
