Hello Admin!
I was just thinking about what to ask during the next ATA & I COMPLETELY forgot what it was... emotion_facepalm
Well, I thought up another question that I hope you'll be able to answer!
I remember reading that the report system was improved a couple years ago. Back in 2007, I was hacked (completely my fault because of a phishing scam) & it took nearly 10 months to get my account back (the hacker changed my password, etc ect).
Recently, I submitted an art scam report against another user that involved a mule of mine. It was submitted Mar 23 & I received a reply on April 16 (25 days, if my math is right). It was "resolved" on May 12 (approx 1 month later), mainly because I was waiting on the moderator replies. The moderator wouldn't actually read my PM replies until a week after I sent them. They sat in my outbox weekly while I noticed she was bumping her booty grab thread daily. I'm definitely not complaining that this report took 2 months to "resolve" considering moderators probably have an endless list of reports to deal with.
I absolutely understand that these reports take time! I also understand that moderators are just like everyone else, they want/need/deserve time to have fun & enjoy Gaia as well!
My question is: Is there a general time frame for a moderator to work on & wrap up a report when a moderator acknowledges it (takes it on in their workload)? I've also heard that it takes 1 - 4 weeks for a moderator to look at a report, is this true?
A second question is: Does a moderator usually take on more than one report at a time?
A third question: If I believe my report wasn't handled or resolved in an agreeable or fair way, how would I resubmit it for another moderator to look at? Would I copy/paste everything involved in the report & send it to usertalk@gaiaonline.com or is there another method?
Thank you so much to the Gaia staff, Admin, Moderators & FA's for all your hard work! emotion_yatta