Welcome to Gaia :: Contact Us

If you have a billing inquiry, please fill out the form below, and be sure to include as much information as possible. This will allow us to assist you faster and more effectively.

All PayPal related billing inquiries are handled on a priority basis. Gaia takes billing concerns very seriously and we respond to these types of inquiries immediately.

This form is for inquiries about collectible item and Gaia Cash purchases ONLY. For physical item support (real life plushies, t-shirts, etc.), please use the Store Problems form. To inquire about Gaia's virtual shops (Barton Boutique, H.R. Wesley, etc.), please use the General Account Inquiry form.

* = required field

Gaia Username: *

Email address: *

Please verify email: *

Billing Method: *

• PayPal (PayPal or credit card)
• Mail-In
• Phone (home or mobile)
• Gaia Cash Card
• Other not listed

PayPal Transaction ID: [ ? ]

or PayPal Email Address:

If you've sent your letter over 2 weeks ago please provide the name and address on the evelope

Name:

Address:

Phone Number:

Gaia Cash Card PIN:

Please describe your inquiry here: *

Submit

Need to report an abusive user?

Please click here to file an abuse/harassment report.

Help! I think my gold/items/account have been stolen!

If your account has been taken over (hacked), file ONE hacking report here. If you were scammed out of your gold or items by another user, file ONE scamming report here.

Forum problems?

You should contact a forum moderator. Check out the "View Forum Moderators" link at the top of the forum where you need help.

General questions about Gaia?

Ask in the Questions & Assistance forum. Other helpful Gaians will likely give you a fast reponse!

Questionable or offensive post?

Click on the "report a post/report a thread" button above the specific post.

Need to report a PM?

You can do so by clicking the "Report PM" button that appears near the message. Remember, real Gaia staff members will NEVER ask you for your password!

Missing your activation email?

Get another copy here.

Forget your password?

You can reset your password here.

Still need answers?

Take a look at the Help section for some quick solutions.

If you still need to contact customer service, you can do so by clicking here.
(Responses to email inquiries can take approximately 7 days.)

Missing your activation email?

Get another copy here.

Forget your password?

You can reset your password here.

Still need answers?

Take a look at the Help section for some quick solutions.

If you still need to contact customer service, you can do so by clicking here.
(Responses to email inquiries can take approximately 7 days.)

Please fill out the form below, and be sure to include as much information, and be as descriptive as possible. This will allow us to assist you faster and more effectively.

This form is for inquiries about physical store merchandise ONLY. For collectibles or Gaia Cash support, please use the Billing Inquiry form. To inquire about Gaia's virtual shops (Barton Boutique, H.R. Wesley, etc.), please use the General Account Inquiry form.

* = required field

Gaia Username: *

Email address: *

Please verify email: *

PayPal Transaction ID:[ ? ]

Please describe your problem: *

Submit